Privacy Policy

Last Updated: July 18, 2026

Your privacy is important to us. It is the policy of Omnia Digital Solutions DBA Omnia Nexus LLC to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you, including across our website, www.omnia-nexus.com, and other sites we own and operate.

Personal information is any information about you which can be used to identify you. This includes information about you as a person (such as name, address, and date of birth), your devices, payment details, and information about how you use a website or online service.

In the event our site contains links to third-party sites and services, please be aware that those sites and services have their own privacy policies. After following a link to any third-party content, you should read their posted privacy policy information about how they collect and use personal information. This Privacy Policy does not apply to any of your activities after you leave our site.

Information We Collect

Information we collect falls into one of two categories: "voluntarily provided" information and "automatically collected" information.

"Voluntarily provided" information refers to any information you knowingly and actively provide us when using or participating in any of our services and promotions.

"Automatically collected" information refers to any information automatically sent by your devices in the course of accessing our products and services.

Personal Information

We may ask for personal information when you submit content to us, request a demo, book a discovery call, sign a service agreement, or contact us. This may include:

• Name

• Email address

• Phone/mobile number

• Business name and website

• Business address and service area

Call Recording and Voice Data

Omnia Digital Solutions DBA Omnia Nexus LLC provides AI voice receptionist services powered by our enterprise-grade voice AI infrastructure. As part of this service, inbound and outbound calls handled by your AI receptionist are recorded and transcribed. Call recordings and transcripts are:

• Stored securely within our voice processing infrastructure

• Used solely to provide and improve your AI receptionist service

• Accessible to you through your client portal

• Forwarded to you in full upon cancellation of service

• Never sold or shared with third parties for marketing purposes

Call recording may be subject to applicable state and federal wiretapping and recording consent laws. It is your responsibility as the client to ensure proper disclosure to callers in your jurisdiction.

Legitimate Reasons for Processing Your Personal Information

We only collect and use your personal information when we have a legitimate reason for doing so. We only collect personal information that is reasonably necessary to provide our services to you.

Collection and Use of Information

We may collect personal information from you when you do any of the following:

• Request an AI receptionist demo

• Book a discovery call

• Sign a service agreement

• Complete the client onboarding intake form

• Contact us via email or phone

• Use a mobile device or web browser to access our content

We may collect, hold, use, and disclose information for the following purposes:

• To provide you with our core AI receptionist and automation services

• To contact and communicate with you regarding your service

• To send you service-related notifications, including SMS messages with your prior consent

• To enable you to access and use our client portal

• For internal record keeping and administrative purposes

• To comply with legal and regulatory obligations

Third-Party Service Providers

We use trusted third-party service providers, referred to as sub-processors, to deliver our services. Each processes data subject to their own privacy policies:

• Voice AI processing — powers your AI receptionist; processes call recordings and transcripts

• Telephony and SMS infrastructure — processes phone numbers and message content

• SuiteDash — CRM and client portal; stores contact information and project data

• Hostinger — Website and server hosting

• Google Workspace — Email and document storage

• Google Analytics — Website usage analytics (anonymized)

A current list of our active sub-processors, including the specific providers behind our voice AI and telephony infrastructure, is available upon request. We provide advance notice before adding any new sub-processor that materially changes how your data is processed.

We do not sell personal information to any third party.

Security of Your Personal Information

When we collect and process personal information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification.

Although we will do our best to protect the personal information you provide to us, no method of electronic transmission or storage is 100% secure. We advise that no one can guarantee absolute data security.

How Long We Keep Your Personal Information

We keep your personal information only for as long as we need to. If your personal information is no longer required, we will delete it or anonymize it by removing all details that identify you.

We may retain your personal information where necessary for compliance with a legal, accounting, or reporting obligation.

Text Message Communications

When you consent to receive text messages from us, we may collect your mobile phone number and message content. We use this information solely to communicate with you regarding your service inquiry or active account.

Mobile information, including mobile phone numbers, text messaging originator data, and messaging consent, will not be shared with third parties or affiliates for marketing or promotional purposes. This includes SMS consent and phone numbers collected for messaging purposes.

Message and data rates may apply. Reply STOP to opt out of SMS communications at any time. Reply HELP for assistance.

Children's Privacy

We do not aim any of our products or services directly at children under the age of 13 and we do not knowingly collect personal information about children under 13.

Your Rights and Controlling Your Personal Information

You have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate or incomplete information

• Opt out of marketing communications at any time

• Request deletion of your personal information, subject to legal retention requirements

• Lodge a complaint with a relevant data protection authority

We will not discriminate against you for exercising any of your rights over your personal information.

Changes to This Policy

At our discretion, we may change this privacy policy to reflect updates to our business processes, current acceptable practices, or legislative or regulatory changes. If we decide to change this privacy policy, we will post the changes at www.omnia-nexus.com/privacy. If the changes are significant, we will notify registered users directly.

Contact Us

For any questions or concerns regarding your privacy, contact us at:

Derrick English

Omnia Digital Solutions DBA Omnia Nexus LLC

policy@omnia-nexus.com

www.omnia-nexus.com